vipoh Privacy Policy

1. Information We Collect

1.1 Identity & Contact Information. When you register a vipoh account, we collect your full legal name, date of birth, nationality, residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, or Makati), email address, and mobile number.

1.2 Identity Verification Documents. To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, we may collect copies of government-issued identification (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence), proof of address, and proof of payment method ownership.

1.3 Financial Information. We collect transaction data including deposit amounts, withdrawal requests, payment method details (e.g., GCash account reference, BDO/BPI/Metrobank account details), and transaction history. We do not store full bank account numbers or card numbers on our servers.

1.4 Gaming Activity. We record your game history, bet amounts, win/loss records, session durations, and responsible gaming tool usage (e.g., deposit limits set, self-exclusion requests).

1.5 Technical & Device Data. We automatically collect IP address, browser type and version, operating system, device identifiers, referring URLs, pages visited, and timestamps of access.

1.6 Communications. We retain records of your communications with vipoh support, including live chat transcripts, emails, and any feedback or complaints submitted.

2. How We Collect Your Information

vipoh collects personal information through the following means:

• Direct submission — information you provide when registering, completing KYC verification, making deposits or withdrawals, or contacting support.
• Automated technologies — cookies, web beacons, pixel tags, and server logs that record your interactions with the vipoh platform.
• Third-party payment processors — transaction confirmation data received from GCash, PayMaya, BDO, BPI, Metrobank, and other payment partners.
• Identity verification providers — data returned by KYC/AML service providers used to verify your identity documents.
• Fraud prevention services — risk signals and device fingerprinting data from fraud detection partners.

3. How We Use Your Information

3.1 vipoh uses your personal information for the following purposes:

• To create, maintain, and administer your vipoh account.
• To process deposits, withdrawals, and other financial transactions in Philippine Peso (PHP / ₱).
• To verify your identity and age (21+ requirement) in compliance with applicable regulations.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities.
• To provide customer support and respond to your enquiries.
• To personalise your gaming experience and deliver relevant promotions.
• To enforce our Terms & Conditions and other platform policies.
• To comply with legal and regulatory obligations, including reporting requirements under Philippine law.
• To monitor and improve platform performance, security, and user experience.
• To send you service-related communications (e.g., account notifications, security alerts, transaction confirmations).

3.2 vipoh will not use your personal information for purposes incompatible with those listed above without first obtaining your consent or establishing another lawful basis for processing.

4. Legal Basis for Processing

4.1 vipoh processes your personal data on the following legal bases:

• Contractual necessity — processing required to perform our obligations under the Terms & Conditions, including account management and payment processing.
• Legal obligation — processing required to comply with applicable Philippine laws, PAGCOR regulations, and AML/KYC requirements.
• Legitimate interests — processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights.
• Consent — processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

5. Disclosure of Your Information

5.1 vipoh does not sell your personal data to third parties. We may share your information with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors — GCash, PayMaya, BDO, BPI, Metrobank, and other payment partners, to process your transactions.
• Identity verification providers — KYC/AML service providers engaged to verify your identity documents.
• Game providers — JILI Games and other licensed game studios, to the extent necessary to deliver game services.
• Regulatory authorities — PAGCOR and other competent Philippine authorities, where disclosure is required by law or regulation.
• Law enforcement — government agencies or courts, where disclosure is required by a valid legal order or to prevent imminent harm.
• Service providers — IT infrastructure, cloud hosting, analytics, and customer support vendors operating under strict data processing agreements.

5.2 All third parties with whom vipoh shares personal data are contractually required to process such data only for the specified purpose and to maintain appropriate security standards.

6. Data Retention

6.1 vipoh retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Support communications are retained for three (3) years from the date of the interaction.
• Technical and device data collected via cookies is retained for periods specified in our Cookie Policy, typically not exceeding thirteen (13) months.

6.2 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our data disposal procedures.

7. Data Security

7.1 vipoh implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and vipoh's servers.
• Encryption of sensitive data at rest using industry-standard algorithms.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments.
• Multi-factor authentication for administrative access to systems holding personal data.

7.2 While vipoh takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, vipoh will notify you and the relevant authorities in accordance with applicable law.

8. Cookies & Tracking Technologies

8.1 vipoh uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse platform usage.

8.2 We use the following categories of cookies:

• Strictly necessary cookies — essential for the platform to function, including session management and security tokens. These cannot be disabled.
• Functional cookies — remember your preferences such as language settings and display options.
• Analytics cookies — collect anonymised data about how you use the platform to help us improve performance and user experience.
• Marketing cookies — used to deliver relevant promotions. These are only set with your consent.

8.3 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the vipoh platform.

9. Your Rights & Choices

9.1 Subject to applicable law, you have the following rights in relation to your personal data held by vipoh:

• Right of access — to request a copy of the personal data we hold about you.
• Right to rectification — to request correction of inaccurate or incomplete personal data.
• Right to erasure — to request deletion of your personal data, subject to our legal retention obligations.
• Right to restriction — to request that we limit the processing of your personal data in certain circumstances.
• Right to data portability — to receive your personal data in a structured, machine-readable format.
• Right to object — to object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent — to withdraw consent for processing activities based on consent, at any time, without affecting the lawfulness of prior processing.

9.2 To exercise any of these rights, please contact vipoh at [email protected]. We will respond to your request within thirty (30) days. We may need to verify your identity before processing your request.

10. Children's Privacy

10.1 The vipoh platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

10.2 If you believe that a minor has registered on the vipoh platform, please contact us immediately at [email protected].

11. Changes to This Policy

11.1 vipoh reserves the right to update this Privacy Policy at any time. When we make material changes, we will post the revised Policy on the vipoh website and update the "Last Updated" date at the top of this page. Where practicable, we will also notify registered players via email or in-platform notification.

11.2 Your continued use of the vipoh platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically.

12. Contact Us

12.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Privacy team:

• Email: [email protected]
• Live Chat: Available 24/7 via the vipoh platform

12.2 vipoh aims to respond to all privacy-related enquiries within two (2) business days.